Connect to Your Customers With Q-Flow® and MS Teams Video Integration
Q-nomy is the leading provider of queue and appointment management software. We now offer the first solution of its kind that enables B2C video calls using Microsoft's Teams.
Using Q-nomy's Q-Flow® software in partnership with Microsoft Teams for real time collaboration, businesses will now be able to schedule video meetings between agents and customers and manage queues of customers waiting for an available video agent.
Could your business improve communication through a more complete meeting and scheduling solution?
Manage Video Appointments Just Like Meeting in Person:
Improved connectivity is the key to improved user experiences. You’ll be able to schedule calls, handle unscheduled calls, queue calls and route them to agents, monitor waiting and service times, and more with the capabilities of Q-Flow.
To enhance positive user experiences, our innovative solution offers timely communication of appointment details, place in line notification, video meeting trouble shooting, and how to get your meeting started.
Our complete video service management experience includes:
- Appointment scheduling website with video meeting selection
- Appointment reminders and confirmation messages
- Personal landing page with secure customer login
- Virtual lobby for waiting customers
- Agent application for managing queues and engaging in conversation
Benefits of Video Customer Service
Identity Validation
Customer Engagement
Representative Commitment
Q-nomy is a leading software vendor providing solutions that optimize true omnichannel digital and physical business processes and customer journeys. Q-nomy helps global businesses and organizations to perform better by streamlining the customer journey in physical and online points of sale, service, and care. Q-nomy has over 1200 installations in five continents in healthcare, government, finance, telco, retail, and education organizations.